El Capitan 101: OS X Support Essentials 10.112017-01-25T11:01:15+00:00

El Capitan 101: OS X Support Essentials 10.11

Hands-on professional OS X training in Chicago, online or at your location.

Length: 3 Days

Upcoming dates:

 Additional dates to be announced.

Call 312-334-2140 to register for this Live Instructor-led class.


El Capitan 101: OS X Support Essentials 10.11

Apple Certified TrainingThis 3-day course gives you a tour of OS X El Capitan and covers the best ways to support its users. The course includes lectures and hands-on exercises that provide real-world experience.

What You Will Learn

  • Troubleshooting process for OS X El Capitan.
  • How to properly use tools and resources to troubleshoot OS X El Capitan.
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan.


Basic computer navigation skills and OS X knowledge.

  • How to Install OS X El Capitan
  • How to Setup & Configure OS X
  • Using OS X Recovery
  • Software Updates
  • User Accounts
  • User Home Folders
  • System Security
  • How to manage Keychain
  • File Systems & Storage
  • FileVault
  • Permissions & Sharing
  • Troubleshooting File System
  • Hidden Items, Shortcuts, & File Archives
  • System Resources
  • Metadata & Spotlight
  • Time Machine
  • Application Installation
  • Document Management
  • Application Management & Troubleshooting
  • Network Essentials
  • Advanced Network Configuration
  • How to troubleshoot Network
  • Network Services
  • Host Sharing & Personal Firewall
  • Peripherals & Drivers
  • Print & Scan
  • System Troubleshooting